Support
Need help with NÖTRADE? We’re happy to assist. The fastest way to reach us is by email — we read every message.
Frequently asked questions
How do I add a holding?
NÖTRADE is a manual tracker — you enter your positions yourself. Add a holding by choosing the asset (a cryptocurrency or a stock), then entering the quantity you hold and the price you paid. Your total portfolio value, trend charts, and profit/loss update from the holdings you enter. The app never connects to an exchange or brokerage and never touches your funds.
How do price alerts work?
You can set a configurable price alert on an asset by choosing a target price. When the market price reaches your target, NÖTRADE sends a push notification to your device. You’ll need to allow notifications when prompted; you can turn notifications off at any time in your device settings.
What is NÖTRADE PRO?
NÖTRADE PRO is an optional auto-renewing subscription that unlocks the Flows feed in full: whale positions with size, leverage, entry and liquidation price; insider and fund filings with the amounts and the change since last quarter; the flow panels on each coin and stock screen; and alerts on any wallet or filer you follow. Everything else — manual portfolio tracking, charts, profit/loss history, price alerts, and the news feed — stays free. Monthly and yearly plans are available; the price in your local currency is shown on the upgrade screen in the app before you confirm anything.
How do I cancel my subscription?
Subscriptions are billed through your Apple ID, so they are cancelled in iOS, not in the app: open Settings → your name → Subscriptions → NÖTRADE and tap Cancel Subscription. Cancel at least 24 hours before the period ends, otherwise it renews. You keep PRO until the end of the period you already paid for. Deleting the app or your NÖTRADE account does not cancel the subscription.
I subscribed, but PRO features are still locked
Open the upgrade screen in the app and tap Restore purchases — this re-checks your Apple ID and unlocks PRO on the account you are signed into. Note that one App Store purchase unlocks one NÖTRADE account: if you subscribed while signed into a different NÖTRADE account, the app will say so. Email us and we will sort it out.
Can I get a refund?
Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com using the Apple ID that made the purchase.
How do I delete my account and data?
You can delete your account yourself in the app: open Account → Manage Account → Delete Account. You can also email hello@nikoy.eu from your account email address and ask us to delete it. Upon deletion, your account information, holdings, trade history, portfolio snapshots, price alerts, watchlist, follows, and push tokens are permanently removed. If you have an active subscription, cancel it in your Apple ID settings first — deleting the account does not stop the billing.
Does NÖTRADE have access to my funds?
No. All holdings are entered by hand. NÖTRADE never links to your exchange or brokerage accounts and never has access to your money.
Prices, charts, and AI-generated market summaries in the app are for informational purposes only and do not constitute financial advice.